At the beginning of each month the crew prizes are given out and the elevator is reset. All gems acquired by crew members during the new month affect that months elevator.
Ways to acquire gems are by buying them, being gifted them, using the codes, watching the videos and doing the offers from the providers like Matomy or SuperRewards.
I have emailed support about our gem prizes. they tell me we shd get them soon. None of the other crews have received their prizes either.
I saw this post over at Mickeysfriend's comments: OW replied "Because the new Friend Elevator must award (or not) every single account in ourWorld, it's taking longer then expected for both crew and Friend Elevators to award their prizes. We expect everyone will have the correct prizes in the next 24 hours. We'll make some improvements so the prizes are awarded faster next month."
My convo between OW support and myself:
i heard that the crew elevator prize hold-up is due to the friendship elevator, and that the crew prizes will be awarded within 24 hours. is this correct? Thx, Rave.
The code for awarding prizes has been rewritten (fixed) and all prizes should be awarded today, based on the Gem purchases for the February calendar month.
Any purchases on March 1st or later will apply to next month's Elevators. Thanks!
YaY, we got our prizes after all :)
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